Customer Service Advisor – Surgical Care

Who are we?

With over 15 years of experience and more than 15 clinics regionally, two operating rooms, more than 125 physicians, and more than 250 employees, Lacroix, private medicine, has quickly become the leader in private medicine in Quebec! While keeping the flame of its team's passion alive through various development projects, it ensures the sound management of its network of private clinics, thanks to people like you, by maintaining a client-oriented medical practice of excellence.

OUR MISSION

To be the benchmark in private healthcare

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation.

Lacroix Médecine Privée is currently seeking a Customer Service Advisor – Surgical Care for the Laval operating room.

Job Objective

Provide coordination and administrative support related to surgery scheduling. Inform and advise on surgical services, discuss costs, coordinate pre-surgery procedures, serve as a point of contact with the healthcare team, and assist patients with administrative procedures, including insurance claims if applicable. The role aims to provide a seamless and professional experience for patients, surgeons, and healthcare teams, ensuring rigorous compliance with administrative procedures.

Main Responsibilities

• Greet, inform, and support patients throughout the preoperative process, as well as regarding surgical products and services.
• Clearly explain costs and billing procedures, and answer administrative questions.
• Complete surgical quotes, prepare and submit quotes, and issue patient invoices.
• Support patients with financing procedures, if necessary.
• Coordinate pre-surgery steps with the healthcare team (tests, documents, surgical planning).
• Ensure the completion, compliance, and signature of preoperative documents. required.
• Support patients with administrative procedures, including insurance claims, if applicable.
• Serve as the primary point of contact between patients, surgeons, and care teams to facilitate communication and coordination.
• Follow up on files to ensure efficient care and patient satisfaction.
• Contribute to the optimization of surgical programs based on the needs of the operating room.
• Ensure rigorous follow-up to maintain customer satisfaction.
• Participate in the continuous improvement of service offerings and collect patient feedback.

Skills and Qualifications

• Knowledge of the surgical, medical, or related field (e.g., operating room, day surgery, dental care, cosmetic surgery).
• More than 10 years of experience;
• Bilingual or advanced English;
• Excellent customer service communication skills;
• Ability to clearly explain administrative and financial information in simple terms;
• Organizational skills, autonomy, and the ability to manage multiple files simultaneously;
• Training in administration or sales;
• Relevant experience in the medical/surgical field in the area of service sales;
• Proficiency with IT tools (Office Suite, Excel, Adobe, EMR software such as MYLE, Consigno Cloud, etc.).

Role Summary

The position of Customer Service Advisor – Healthcare surgical combines a priority sales/advice role, quote and billing management, administrative and financial support for patients, preoperative coordination and optimization of surgical programs. This central role ensures a well-organized surgical pathway, reassuring for the patient and efficient for the medical team.

Why choose Lacroix Private Medicine?

• More than 300 professionals have chosen Lacroix Private Medicine for their careers;
• Modern, cutting-edge clinics;
• A solid, fast-growing company with a secure future;
• A solid company that has been in existence for over 15 years;
• The largest network of private clinics in Quebec: 15 clinics across Quebec, including one in Florida;
• A state-of-the-art medical laboratory offering same-day results;
• Several medical activities including family medicine, specialty medicine, and two operating rooms.

Compensation:

• 25 to $32/hour (depending on experience)
• Bonus

Our benefits

• $500/year Lacroix gift card with quick access to doctors;
• $1,100 annual health account;
• QFL pension fund with employer contribution;
• Annual training account related to your job;
• Opportunities for development and growth within the organization;
• Uniform provided;
• Dedicated employee space;
• 3 weeks of vacation;
• Free parking;
• Near bus networks;
• Modern, bright, and up-to-date workspace;
• Event A festive and informative corporate event;
• Unlimited coffee and a room reserved for employees!