Operating Room Division 

Be part of an organization that is redefining private healthcare. 

The Lacroix Medical Group is a major player in the private healthcare sector in Quebec, structured around three areas of activity:

• Network of medical clinics
• Operating Rooms
• Biomedical Laboratory

Supported by a comprehensive corporate structure (finance, information technology, legal affairs, human resources, marketing, and call center), the organization operates in a demanding and constantly evolving environment, where Collaboration and performance are essential. Since its founding in 2009, the Group has experienced sustained growth and now has nearly 350 employees. As part of its development, Lacroix aims to continue optimizing its operations and strengthening its growth initiatives both nationally and internationally.

To support the growth of our surgical activities in Quebec City and Laval, we are seeking a Surgical Access and Administrative Services Manager 

This key role directly contributes to the performance of our operating rooms by ensuring the smooth administrative flow of patients, optimizing the pre-operative process, managing administrative teams, and continuously improving access operations. 

 

Your role 

Reporting to the Operating Room Directorate, you will be responsible for all access activities, the pre-operative pathway, and administrative services supporting the operating rooms in Quebec City and Laval. In this role, you will lead the pre-operative and administrative teams, including the secretarial staff, and ensure the performance of processes that contribute to a smooth patient journey and the optimal use of operating room capacity. You will work closely with the operating room managers, who are responsible for clinical activities and the daily operations of the rooms, to ensure alignment of operational priorities, achievement of performance objectives, and continuous improvement of services. You will also collaborate with clinical teams, human resources, finance, the quality and continuous improvement team, as well as various external partners. 

Through your inspiring leadership, rigorous management, and ability to optimize processes, you will contribute to improving access to services, supporting the growth of surgical activities, and ensuring the achievement of quality, efficiency, and organizational performance objectives.

What you will accomplish

Mobilize and develop teams

• Ensure the complete management of secretarial services and guarantee optimal workload distribution. 
  • Supervise the preoperative teams in the two operating theaters.
  • Plan the workforce, manage schedules, absences and staffing needs replacement.
  • Participate in the recruitment, reception, integration and development of employees.
  • Evaluate performance and foster a culture of collaboration, accountability and improvement continues.
  • Support teams in organizational changes and the evolution of practices. 

Optimize access to services and the performance of the patient journey 

• Manage the patient journey, from surgical request to surgery. 

• Monitor requests, submissions, reminders and waiting lists. 

• Maximize the conversion rate and filling of operating theaters. 

• Maintain a proactive monitoring of available slots and coordinate filling actions in collaboration with managers blocks, clinics, and the call center team. 

• Analyze the performance of the activities under your responsibility and implement corrective actions necessary.

• Contribute to achieving growth and operating capacity utilization objectives. 

• Ensure the management of temporary accommodation and related services in order to offer an optimal experience to patients and their companions. 

Ensuring a smooth pre-operative pathway 

• Coordinate the different administrative stages of the patient journey.

• Ensure adherence to deadlines and compliance of the pre-operational process, particularly with regard to This concerns exams, forms, authorizations, and required documents. 

• Collaborate with clinical teams to ensure a simple, fluid and safe journey for patients. patients.

• Reduce delays, bottlenecks and cancellations avoidable. 

Ensure the efficiency of administrative and support services 

• Supervise and optimize administrative and financial activities by ensuring compliance of the billing cycle, Monitoring accounts receivable, compliance with administrative controls, and resolution of discrepancies. 

• Manage and optimize suppliers, equipment, and support services by ensuring resource availability, Monitoring maintenance and the quality of services provided. 

• Ensure compliance with administrative controls, internal policies and authorization thresholds applicable to its sectors of activity.

Manage performance

• Develop and monitor performance indicators, such as preoperative times, access time in surgery, the cancellation rate, the conversion rate, the operating room occupancy rate, and the utilization of operating capacity. 

• Deploy and animate performance dashboards.

• Produce analyzes and recommend corrective actions to improve operational performance and financial. 

The ideal candidate 

You are known for your inspiring leadership, your ability to structure operations, and your aptitude for working closely with multidisciplinary teams. 

You enjoy improving processes, analyzing performance, and implementing concrete solutions that generate a lasting impact. 

You have, in particular: 

• University training in administration (compulsory), operations management, health services management or in a field relevant or relevant experience (an asset).

• Minimum of 5 years of experience in team and process management administrative

• Experience in the healthcare sector, in a surgical setting or in a regulated environment (a asset).

• Experience in continuous improvement and process optimization.

• Excellent mastery of performance indicators and operational management.

• Mobilising leadership and excellent interpersonal skills.

• Strong customer focus, results and continuous improvement.

• Excellent organizational and priority management skills.

• Excellent command of spoken and written French.

• Ease with office tools, dashboards and reporting systems management.

Workplace

• Quebec (70%) and Laval (30%), with regular travel between the two Operating rooms. A sustained on-site presence is required to support the teams and monitor operations. 

 

Why choose the Lacroix Medical Group? 

We offer you the opportunity to play a key role at the heart of our surgical activities and to have a direct influence on the performance, patient experience, and development of our operating rooms. 

You will benefit in particular from: 

• A key position with a direct impact on access to care and the performance of operations.

• Great autonomy in your functions.

• The opportunity to contribute to the evolution of a fast-growing sector.

• A dynamic, collaborative and innovation-oriented team.

• Concrete and stimulating continuous improvement projects.

• An environment fostering collaboration, professional development and autonomy.

• Competitive total compensation. 

Working Conditions and Benefits 

By joining the Lacroix Medical Group, you will thrive in a stimulating, growing environment where employee well-being and development are our top priorities. 

Our Benefits

• Annual gift card at Lacroix Médecine Privée giving quick access to doctors and IPS.

• Annual health credit account.

• Continuing training and professional development budget.

• FTQ workers' fund with employer contribution.

• Monthly allowance for cell phone and cExpense account for travel to the Laval operating room.
  • Competitive holidays and mobile days.
  • Free parking.
  • Growing network with several opportunities for advancement. 

An environment conducive to your personal growth 

• Modern, dynamic and constantly evolving workplace.

• Culture of continuous improvement and innovation.

• Engaged and collaborative team.

• Activities promoting the development of team spirit.

• Unlimited coffee ☕. 

 

Work Location 

Quebec City (70%) and Laval (30%), with regular travel between the two operating rooms. 

 

Do you want to have a real impact on access to care and the performance of surgical procedures? 

Join an organization where operational excellence, patient experience, and continuous improvement are at the heart of everything we do.